Venting

Okay so I am incredibly frustrated right now at TMOBILE. When John left we shut down 2 of our 3 phone lines and kept mine on. I am about 3/4 into my contract I called and switched my plan to the unlimited 79 plan which will save us tons of money. I got online to look at upgrading my phone cause I hate this one. I push upgrade phone and this stupid message came across stating the primary account holder could upgrade it. So I was already upset and I call in and tell him my husband is currently deployed and we had shut down two of the lines and since they are shut the other two down I could not get online in those accounts. I asked if there was any way I could switch the primary account to my phone line since its the only one on. He says yeah if you husband calls in and says its okay. My name has been on the account since 04 when we opened the account. I pay the bills and I am the one that set the account up that way in the first place. He says I can upgrade it on the phone or you can go into a store and do it. The point is i cant do nothing online and I want to be able to. I said I barely talk to him myself do you really think he is going to be able to call you and set on hold just to change this. I have a power of attorney for these reasons he says well a power of attorney wont help seriously I have been with you guys long enough to know I have used it before. Since he did not want to listen to what I had to say I ask for a manager get put back on hold seriously. The same guy comes back on and says my manager agrees with me and nothing we can do unless he calls in. I get furious this is when I feel my face get red. I said seriously I did not asked to be relayed messages I wanted to talk to a manager I have that right and I choose to speak to them and he kept going on and on and on. So finally he transfers me over. I tell the manager what was happening he says do we have the power of attorney on file I say no he says fax it in and we can get that changed for you so tomorrow I'm taking it into a tmobile store tomorrow to make the changes to my online account. I'm not stupid I know what I can and can not do I have been with this company for to long. ERRRRRRRRRR